Our return process covers eligible new mooncat products with or without a defect, and customers may also request an exchange.
When to ask
Submit the request within 30 days after delivery. For a non-defective return, the item must be new, unused and in its original condition; a changed preference or mistaken selection can qualify. We also review damaged, faulty, incorrect, incomplete or materially misdescribed goods without requiring an affected item to look unused. Statutory consumer rights remain in place.
Approval comes first
Write to panajyavajirbhai@gmail.com with the order number, checkout email and reason. For a product issue, include photos or video and retain the packaging and related pieces. Wait for our approval and exact return instructions before mailing; the public correspondence address is not automatically the return warehouse.
Mailing and resolution
A free prepaid return label is enclosed in the delivered package. Use it for an approved mailed return following our instructions, and ask us for help if it is absent or lost. We do not charge a restocking fee. An exchange depends on review and available stock. After a refund is approved, we process and initiate it to the original payment method within 10 days; the bank or processor may need extra time to show the credit.