Use these answers while choosing polish, checking a shipment or arranging support after delivery.
How do I choose a shade or tool?
Current listings describe each color, finish, set or accessory and its selectable options. Review the chosen option before checkout.
What are the delivery stages?
Order processing usually takes 1–2 business days after payment authorization; estimated carrier transit after dispatch takes 4–6 business days. Delivery details are in the Shipping Policy.
What if I no longer want an unused item?
Ask within 30 days after delivery. We consider non-defective new, unused goods in original condition as well as defective goods. We accept exchange requests too. Approval must precede mailing; see the Refund Policy.
Do returns require paid postage or a restocking charge?
No restocking fee is charged. The delivered parcel includes a free prepaid label for an approved mailed return; ask us for help if it is missing.
How soon is an approved refund initiated?
We process and initiate it to the original payment method within 10 days after approval, while posting to the account can take longer.
Where can I ask about billing or data?
Checkout presents payment choices. The Privacy Policy covers information practices, and Contact Us provides support.